General Manager
Company: Community Choice Financial Family of Brands
Location: Greenville
Posted on: October 3, 2024
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Job Description:
Overview: As a results-driven General Manager, you will oversee
the success of your store and team by setting the bar high for
performance and customer service. You will provide ongoing coaching
and training to your team to reach Company objectives, increase
revenue, and further develop their skills while demonstrating your
leadership. Reporting to the District Director of Operations, you
will oversee marketing efforts for your location, champion store
security and loss prevention, help enforce adherence to quality
standards, and review all transactions to create an environment
that fosters growth and innovation. Responsibilities: Coach, lead,
and develop all store employees to obtain new business and increase
store growth by demonstrating knowledge of and training on systems,
Company standards, account management, recovery (collections), job
duties, and performance reports. -Lead the charge and set the
example for all store employees to identify local marketing
strategies, use business-to-business partnership opportunities,
obtain referrals, host and participate in community and in-store
events to steer growth and build revenue. -Enforce adherence to
quality standards, procedures, and local and state laws and
regulations. Audit loan/pawn agreements and transactions to ensure
staff accordance with procedures and practices. Participate in
audits and compliance reviews as directed by the corporate office
or District Manager. -Supervise and maintain office security
including cash management and loss prevention by verifying and
documenting cash overages/shortages, vault, inventory, deposits,
and expenses. Conduct proper opening and closing procedures.
-Examine, evaluate, and process loan/pawn applications and all
relevant transactions, and assess risk within established limits.
-Participate in the selection, review, hiring, and retention of new
employees. -Develop work schedules in accordance with budget,
workloads, and store needs. Ensure store is staffed for optimal
performance. -Handle complex customer situations that arise with
integrity and professionalism. -Monitor and maintain internal and
external store appearance and address basic facilities needs,
including scheduling maintenance services. - This includes
overseeing store planogram and ensuring seasonal and/or promotional
marketing material are displayed properly. - -Work efficiently in a
rapidly changing and fast-paced environment and handle multiple
challenging tasks with ease to meet individual and team performance
standards. -Utilize strong interpersonal skills to communicate and
interact with customers and Team Members at all levels. -Ability to
maintain a full-time work schedule with regular in-person
attendance, including some weekend hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40-hours per week*. -*Store hours, schedules, and/or the
minimum number of hours required for this position may be subject
to change by brand entity and at the sole discretion of the
Company. Speak with your recruiter for the most up-to-date hourly
requirements. Qualifications:
Keywords: Community Choice Financial Family of Brands, Dothan , General Manager, Accounting, Auditing , Greenville, Alabama
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