Office Receptionist - Intake Specialist

Company: AMBER HALL LAW
Location: Tallahassee
Posted on: January 31, 2025

Job Description:

Are you an energetic, motivated professional with a passion for creating great first impressions? We're looking for a Dynamic Receptionist to be the welcoming face and voice of our team!



What You'll Be Doing:



--- Answering & Making Calls: You'll handle incoming calls, make outbound calls, and transfer calls to ensure smooth communication across the team.
--- Email Communication: Respond promptly to emails, ensuring the right people receive all important information.
--- Visitor Sign-In Protocol: Welcome all visitors and guide them through our sign-in process to maintain a secure and organized environment.
--- Administrative Support: Assist with data entry, copying, filing, and other administrative tasks to keep the office running efficiently.


Who We're Looking For:
You're a pro at multitasking, have top-notch communication skills, and thrive in a fast-paced environment. If you're thorough, reliable, and eager to contribute to a great team atmosphere, this is the place for you!
If you're ready to make a positive impact and grow with us, send us your resume today! We're excited to meet our next office superstar!

*This is a performance-based position with an opportunity to receive bonuses*

Responsibilities:
Key Responsibilities:

Client Intake & Screening:
--- Receive and screen all new client calls.
--- Review case information and determine if the caller has a viable claim.
--- Manage high-volume, time-sensitive workflows effectively and efficiently.
--- Communicate with potential clients via phone, text, chat, and email.
--- Maintain accurate data entry and documentation in case management software.

Reception & Administrative Duties:
--- Answer and direct phone calls, take messages and update client files.
--- Greet clients, ensure a positive first impression, and maintain a tidy waiting room.
--- Offer beverages to clients upon arrival.
--- Provide administrative support to attorneys, including typing and filing basic legal documents and correspondence.
--- Collaborate with attorneys and paralegals on assigned cases.
--- Communicate with clients, witnesses, and other external contacts as needed.

Legal Support:
--- Work under the supervision of an attorney to provide a spectrum of legal services.
--- Assist in drafting and filing legal documents.
--- Handle confidential and sensitive information with professionalism and discretion.

Qualifications:
--- Satisfactory knowledge of day-to-day operations in a legal office.
--- Strong computer literacy and proficiency with case management software.
--- Preferred experience in personal injury law, sales, telemarketing, or client intake.
--- Excellent communication skills and a professional demeanor.
--- Ability to manage high-volume tasks and prioritize effectively.
--- Highly organized with strong attention to detail.
--- Ability to work independently as well as collaboratively in a team environment.
--- Required: Minimum 1 year of experience in an office setting.

About Company:
AMBER HALL LAW is a powerhouse personal injury firm driven by a passion for justice and client care! We're all about making a real impact, helping clients get the care and compensation they deserve with dedication and tenacity. Our team thrives in a high-energy, positive environment that's all about growth, teamwork, and winning for clients. Here, success isn't just a goal - it's the standard. Join us and be part of a dynamic team making a difference every day!

Keywords: AMBER HALL LAW, Dothan , Office Receptionist - Intake Specialist, Administration, Clerical , Tallahassee, Alabama