TECHNICAL DIRECTOR - APPLICATION ARCHITECT
Company: Oracle
Location: Montgomery
Posted on: September 12, 2024
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Job Description:
Job DescriptionWe are seeking an experienced and highly skilled
Technical Director - Application Architect to join our elite team.
The ideal candidate will have at least 15 years of industry
experience, with a strong background in implementing, supporting,
and managing customer escalations within Oracle Fusion SaaS
products. This role requires functional expertise in at least one
area of Oracle Fusion and the ability to lead a team of experts
dedicated to resolving complex customer issues and improving
overall customer satisfaction.Career Level - IC5ResponsibilitiesKey
Responsibilities:Customer Escalation Management: Lead the
resolution of critical customer issues by collaborating with
cross-functional teams, ensuring timely and effective
solutions.Team Leadership: Guide and mentor a team of Oracle Fusion
experts, fostering a collaborative and high-performance
environment.Functional Expertise: Apply in-depth knowledge in at
least one Oracle Fusion SaaS product area (e.g., Financials, HCM,
SCM, CX) to address and resolve customer problems.Process
Improvement: Identify and implement process improvements to enhance
customer support and satisfaction.Stakeholder Communication: Serve
as a primary point of contact for escalated issues, providing
regular updates to customers and internal stakeholders.Root Cause
Analysis: Conduct thorough investigations to determine the root
cause of issues and implement corrective actions to prevent
recurrence.Training and Development: Develop training materials and
conduct training sessions for team members and customers to improve
product understanding and issue resolution
capabilities.Documentation: Maintain detailed records of customer
interactions, issue resolutions, and process
improvements.Performance Metrics: Monitor and report on key
performance indicators (KPIs) related to customer support and
satisfaction, driving continuous improvement.Crisis Management:
Lead crisis management efforts during major incidents, ensuring
rapid and effective resolution while minimizing impact on
customers.Key Experience:Minimum of 15 years of industry experience
in implementing, supporting, and managing customer escalations
within Oracle Fusion SaaS products.Functional Expertise:**
Proficiency in at least one area of Oracle Fusion SaaS (e.g.,
Financials, HCM, SCM, CX).Leadership Skills: Proven ability to lead
and mentor a team of experts, driving high performance and
effective collaboration.Customer Focus: Strong customer service
orientation with a demonstrated ability to manage and resolve
complex customer issues.Communication Skills: Excellent verbal and
written communication skills, with the ability to effectively
convey complex information to various stakeholders.Problem-Solving:
Strong analytical and problem-solving skills, with a proactive
approach to identifying and resolving issues.Project Management:
Experience in managing projects and initiatives aimed at improving
customer support and satisfaction.Technical Knowledge: Solid
understanding of Oracle Fusion architecture, integration, and best
practices.Adaptability: Ability to thrive in a fast-paced, dynamic
environment, and manage multiple priorities
effectively.Education:Bachelor's degree in Computer Science,
Information Technology, Business Administration, or a related
field. A Master's degree or relevant certifications (e.g., PMP,
ITIL) is a plus.Work Environment:This position may require
occasional travel to customer sites.Flexibility to work outside
regular business hours to address urgent customer issues may be
required.Disclaimer:Certain US customer or client-facing roles may
be required to comply with applicable requirements, such as
immunization and occupational health mandates.Range and benefit
information provided in this posting are specific to the stated
locations onlyUS: Hiring Range: from $96,800 to $251,600 per annum.
May be eligible for bonus, equity, and compensation deferral.Oracle
maintains broad salary ranges for its roles in order to account for
variations in knowledge, skills, experience, market conditions and
locations, as well as reflect Oracle's differing products,
industries and lines of business.Candidates are typically placed
into the range based on the preceding factors as well as internal
peer equity.Oracle US offers a comprehensive benefits package which
includes the following:Medical, dental, and vision insurance,
including expert medical opinionShort term disability and long term
disabilityLife insurance and AD&DSupplemental life insurance
(Employee/Spouse/Child)Health care and dependent care Flexible
Spending AccountsPre-tax commuter and parking benefits401(k)
Savings and Investment Plan with company matchPaid time off:
Flexible Vacation is provided to all eligible employees assigned to
a salaried (non-overtime eligible) position. Accrued Vacation is
provided to all other employees eligible for vacation benefits. For
employees working at least 35 hours per week, the vacation accrual
rate is 13 days annually for the first three years of employment
and 18 days annually for subsequent years of employment. Vacation
accrual is prorated for employees working between 20 and 34 hours
per week. Employees working fewer than 20 hours per week are not
eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of
paid sick leave upon date of hire. Refreshes each calendar year.
Unused balance will carry over each year up to a maximum cap of 112
hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase
PlanFinancial planning and group legalVoluntary benefits including
auto, homeowner and pet insuranceThe role will generally accept
applications for at least three calendar days from the posting date
or as long as the job remains posted.About UsAs a world leader in
cloud solutions, Oracle uses tomorrow's technology to tackle
today's problems. True innovation starts with diverse perspectives
and various abilities and backgrounds.When everyone's voice is
heard, we're inspired to go beyond what's been done before. It's
why we're committed to expanding our inclusive workforce that
promotes diverse insights and perspectives.We've partnered with
industry-leaders in almost every sector-and continue to thrive
after 40+ years of change by operating with integrity.Oracle
careers open the door to global opportunities where work-life
balance flourishes. We offer a highly competitive suite of employee
benefits designed on the principles of parity and consistency. We
put our people first with flexible medical, life insurance and
retirement options. We also encourage employees to give back to
their communities through our volunteer programs.We're committed to
including people with disabilities at all stages of the employment
process. If you require accessibility assistance or accommodation
for a disability at any point, let us know by calling +1 888 404
2494, option one.Disclaimer:Oracle is an Equal Employment
Opportunity Employer*. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability and protected veterans' status, or any other
characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.* Which includes being a United States
Affirmative Action Employer
Keywords: Oracle, Dothan , TECHNICAL DIRECTOR - APPLICATION ARCHITECT, Executive , Montgomery, Alabama
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