General Manager
Company: Kaizen Lab Inc.
Location: Columbus
Posted on: September 19, 2024
Job Description:
Who Are We?RAM Hotels is a dynamic, thriving, innovative hotel
management company headquartered in Columbus, Georgia. Over the
last few years, we have quietly and steadfastly taken our place as
a leader in the hospitality industry of corporate America, serving
some of the most well-known midscale hotel brands in key markets
throughout Alabama and Georgia. We strive to meet our guests'
demands while continuously changing the perception of the
hospitality industry. When you join RAM Hotels, you do more than
simply switch companies to advance your career; you become part of
the RAM Hotels family!POSITION: General ManagerJOB SUMMARYThe
General Manager will oversee all aspects of property management in
accordance with our company's policy, established procedures, brand
standards, and mission statement. The General Manager will assume
the responsibility of improving our level of service to enhance
profitability of our hotel, which includes maximization of
financial performance, guest satisfaction, and staff development
within established quality standards. The General Manager will
oversee all hiring, training, development, and discipline of
congenial, efficient, and effective team members. The General
Manager will promote sales activity to maintain and increase
occupancy and average daily rate (ADR) while maintaining the
property in an efficient and cost-effective manner, maximizing
guest satisfaction and profitability. If your passion is delivering
quality and value, this may be the job for you.JOB
RESPONSIBILITIES
- Direct the day-to-day activities of the hotel establishment;
supervise direct and indirect reports; perform supervisory
responsibilities in accordance with the company policies, training
programs, and applicable laws; plan, organize, and assign work as
needed; develop and communicate strategies and goals; train and
advise team on policies and procedures; responsible for recruiting,
interviewing, hiring, and performance appraisals.
- Set performance expectations as aligned in the General Manager
Standard Operating Procedures manual; ensure regular, ongoing
communication within all departments of the hotel establishment;
create an operations environment that ensures consistent guest
satisfaction; monitor the performance of the hotel establishment
through verification and analysis of guest satisfaction tools and
financial reports; continually communicate a clear and consistent
message regarding departmental goals to produce desired
results.
- Maintain product and service quality standards by conducting
ongoing evaluations and investigating guests' and employees'
complaints and providing resolution; develop long and short-term
financial objectives that align with the company's mission
statement and objectives; prepare financial reports for executive
leadership with clear and concise explanations pertaining to
operational effectiveness, trends, and variances.
- Analyze current/potential market sales and trends; coordinate
all activity to maintain and increase revenue and market share
through added business volume and increased rate; ensure brand
initiatives are implemented and communicate follow-up actions to
team members as necessary; identify key drivers of business success
and keep leadership focused on those considered most critical.
- Reinforce and maintain high standards of safety and cleanliness
to ensure guest expectations are achieved; assist with emergency
and security procedures if and when needed; promote good safety
practices within the hotel establishment for team members and
guests; establish and monitor preventive maintenance programs to
protect physical assets of the hotel establishment.
- Focus on building the hotel establishment's top-line revenue by
assisting in the development of a sales and marketing strategy;
provide input and support overall sales strategy; provide
recommendations to meet yield and penetration objectives; develop
strong community and public relations by participating in local
events and sponsoring events showcasing the hotel
establishment.
- Perform other tasks as necessary or required to meet or exceed
guest satisfaction.PROFESSIONAL EXPERIENCE
- Bachelor's degree in Hospitality Management or similar degree
or an equivalent combination of education and experience.
- Hotel operations experience to include knowledge of all
applicable laws, ordinances, regulations, and requirements of
federal, state, and municipal authority.
- Certified Hospitality Administrator designation
(preferred).
- Presentation/Facilitation Skills (preferred).
- Excellent customer service skills.INDUSTRY EXPERIENCE
- Previous experience in the hospitality industry
(preferred).
- Hotel Management Operations experience (preferred).
- Knowledge of government relations regarding hotel operations
(preferred).REQUIRED SKILLS
- Ability to work in a fast-paced environment.
- Must be flexible to work varied schedules.
- Ability to delegate and direct the activities of the team to
ensure efficient operation.
- Excellent written and oral communication skills.
- Must have the physical ability to walk, bend, and stand for
long periods.
- Must be able to lift up to 25 lbs.ESSENTIAL SKILLS
- Ability to express compassion while remaining composed; ability
to remain calm and focused while working under pressure.
- Promote the property by demonstrating an attitude toward our
guests that includes anticipating the guests' needs to be
proactive.
- Ensure that you are always a positive representation of the
property; embrace and respect diversity and multi-cultural
environments.BENEFITSRAM Hotels hires the best people. We work
extremely hard to provide benefits that make work-life balance that
much more enjoyable. As a leader in the hospitality industry, we
promote advancement opportunities and offer our eligible employees
comprehensive health benefit packages for you and your family,
vacation time, quarterly bonuses, and other additional perks of
being an employee of RAM Hotels.RAM Hotels is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability, or protected
veteran status.
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Keywords: Kaizen Lab Inc., Dothan , General Manager, Executive , Columbus, Alabama
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