Worksite Account Manager
Company: MassMutual
Location: Tallahassee
Posted on: October 2, 2024
Job Description:
-The Opportunity -As a Worksite Account Manager, you will thrive
in a fast-paced, innovative, and collaborative environment. Your
primary responsibility will be to work directly with our producers
and customers to identify growth opportunities, support benefit
renewal and premium collection objectives, and deliver an
exceptional customer experience. - - -The Team -Our mission is to
make financial well-being a reality for all working Americans and
those who count on them. With 30% growth each year over the past 5
years, our focus is singularly on creating a differentiated
customer experience led with digital capabilities. Along with new
product development, we are building and enhancing our customer
portals for advisors, employers and employees. - -The Impact -As a
Worksite Account Manager, your responsibilities will include but
are not limited to: -
- Increasing customer satisfaction, enrollment rates, and
adoption for your book of business. -
- Maintaining and enhancing relationships with new and existing
clients. -
- Coordinating and planning enrollment strategies and timelines
with sales, marketing, and implementation teams. -
- Providing advanced product consulting support to the field
force, brokers, and employers. -
- Resolving complex problems and handling key accounts/brokers.
-
- Assisting in or conducting training for new members of the
Account Management team. -
- Providing ongoing support for billing inquiries by working
directly with customers and internal team resources. -
- Managing MassMutual Worksite's top producing relationships.
-
- Coordinating the new agent onboarding process. -
- Working directly with the compensation team for monthly
reporting. -
- Traveling to customer locations for meetings as required. -
-The Minimum Qualifications -
- 5+ years of experience in the Group or Voluntary Benefits
industry -
- 3+ years of experience in Account Management -
- Bachelor's degree or a H.S. Diploma with 8+ years of experience
in the Group or Voluntary Benefits industry in lieu of a degree
-
- Must be located in one of the following states - Alabama,
Florida, Georgia, North Carolina, South Carolina, Tennessee or
Texas - -
- Must be willing to travel 10-15% - - -The Ideal Qualifications
-
- Account Management -experience in -the -federal/postal market -
-
- Demonstrated success in a role -requiring -strong attention to
details, teamwork, and initiative -
- Demonstrated capacity management and process improvement
capabilities -
- Excellent written and verbal communication -
- Experience in Federal Government sector for Worksite Benefits -
-What to Expect as Part of MassMutual and the Team -
- -Regular meetings with the Worksite Customer Experience Team
-
- Focused one-on-one meetings with your manager -
- Access to mentorship opportunities -
- Networking opportunities including access to Asian,
Hispanic/Latinx, African American, women, LGBTQ, veteran and
disability-focused Business Resource Groups -
- Access to learning content on Degreed and other informational
platforms -
- Your ethics and integrity will be valued by a company with a
strong and stable ethical business with industry leading pay and
benefits - -#LI-CR41 -#LI-REMOTE - - -MassMutual is an Equal
Employment Opportunity employer Minority/Female/Sexual
Orientation/Gender Identity/Individual with Disability/Protected
Veteran. We welcome all persons to apply. Note: Veterans are
welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process,
please contact us and share the specifics of the assistance you
need.
Keywords: MassMutual, Dothan , Worksite Account Manager, Executive , Tallahassee, Alabama
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